If You Have FAQs, You're Doing Something Wrong
Frequently Asked Questions, or FAQs, as they're affectionately known, are a staple on the majority of informational and e-commerce websites. You can find them on a wide range of super popular sites, from Newegg to Digg, from Myspace to ABC.
Unfortunately, they're a cop out.
FAQs are a quick way to address an issue, but like the trivia section on Wikipedia, there's likely a better place to put it. Let's take Digg as an example and see how this can be improved.